Client Care
Welcome to the Yamaan Client Care Centre, your comprehensive resource for healthcare counselling and support. Our toll-free helpline, 800 80 90, is available nationwide, providing access to trained teams and doctors for personalised healthcare advice. This helpline serves as a critical support system for all Yamaan programs, assisting beneficiaries by addressing their concerns and complaints. Our goal is to ensure client satisfaction and to advocate key target beneficiaries, mainly women, to benefit from our services, significantly improving health outcomes.
Our Services Include:
1. Toll-Free Incoming Calls: Reach us effortlessly through our toll-free number (8008090). Whether you have questions, need information, or require assistance, our friendly agents are here to help.
2. Outgoing Calls: We stay connected with you through outgoing calls focused on welcoming new clients, follow-ups, satisfaction surveys, and verification processes, ensuring you always feel valued and informed.
3. Social Media Engagement: Connect with us on various platforms such as Facebook, Instagram, X (formerly Twitter), WhatsApp, and our SehaTalk mobile app. Our social media team is ready to assist and engage with you in real-time, ensuring quick and efficient service. Stay informed and engaged through our Seha Talk social media channels on Facebook, Instagram, X, and YouTube. These platforms are designed to promote essential healthcare messages and raise health awareness within our community. Follow us to receive the latest updates and tips on various health topics.
4. Quality Assurance: Our commitment to excellence is unwavering. We continuously monitor and improve our service quality to meet and exceed your expectations, ensuring that every interaction with us is top-notch.
5. Back Office for Complaints Management: Your satisfaction is our priority. Our back office team is dedicated to managing and resolving any complaints you may have, ensuring your concerns are addressed promptly and effectively.
Seha Talk App: Your Health Companion Enhance your health knowledge with the Yamaan Client Care Centre App, Seha Talk. This app offers continuously updated health information, focusing particularly on safe motherhood and mental health. Download Seha Talk today to access valuable resources and stay informed about the best practices for maintaining your health and well-being. You can download your App from your Android, the Play Store, and the Apple Store.
Thank you for choosing us as your trusted partner. We look forward to serving you and enhancing your experience with our comprehensive client care services. Join us in our mission to improve healthcare access and awareness for everyone. Your health and satisfaction are our top priorities.
